PRIVACY POLICY

At Premier Veterinary Care, we are committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, visit our clinic, or communicate with us.

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1. Information We Collect

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We may collect personal information that you voluntarily provide to us when you register as a client, schedule an appointment, fill out intake forms, or communicate with our staff. This information may include:

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• Personal Identification Information: Name, email address, phone number, and home address.

• Pet Information: Pet's name, breed, age, medical history, and records.

• Financial Information: Payment details, billing address, and transaction history.

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2. How We Use Your Information

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We use the information we collect to:

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• Provide high-quality veterinary care and services for your pet.

• Process payments and manage billing inquiries.

• Communicate with you regarding appointments, follow-ups, and test results.

• Send you relevant clinic updates, newsletters, or promotional offers (only if opted-in).

• Improve our website, customer service, and clinic operations.

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3. Information Sharing and Disclosure

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We respect your privacy and will never sell, rent, or trade your personal information to third parties. We may only share your information in the following circumstances:

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• With specialized veterinary laboratories or specialists, for the direct care of your pet.

• To comply with legal obligations, such as a subpoena or local health department regulations.

• Please see Section 4 below regarding specific protections for your phone number regarding SMS communication.

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4. SMS Terms & Conditions

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By providing your phone number to Premier Veterinary Care, you agree to our SMS communication policies.

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1. SMS Consent Communication: The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

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2. Types of SMS Communications: If you have consented to receive text messages from Premier Veterinary Care, you may receive messages related to the following:

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• Appointment reminders

• Follow-up messages regarding your pet's health or test results

• Billing inquiries

• Promotions or special clinic offers (if applicable)

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Example Message: "Hello, this is a friendly reminder of your upcoming appointment with Premier Veterinary Care on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time."

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3. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 4 SMS messages per month related to your appointments, pet care, or account status.

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4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

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5. Opt-In Method: You may opt-in to receive SMS messages from Premier Veterinary Care in the following ways:

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• Verbally, during a conversation with our staff

• By submitting an online form on our website

• By filling out a paper intake form at our clinic

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6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list. Additional Option: If you do not wish to receive SMS messages moving forward, you can choose not to check the SMS consent box on our future forms.

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7. Help: If you are experiencing any issues, you can reply to our texts with the keyword "HELP". Or, you can get help directly from us by emailing our support team at info.premierveterinary@gmail.com.

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8. Standard Messaging Disclosures:

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• Message and data rates may apply.

• You can opt-out at any time by texting "STOP."

• For assistance, text "HELP" or review this Privacy Policy page.

• Message frequency may vary.

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5. Data Security

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We implement reasonable security measures, including physical, administrative, and technical safeguards, to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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6. Your Rights

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Depending on your location, you may have the right to request access to the personal data we hold about you, request corrections to any inaccurate data, or request the deletion of your personal data. To exercise these rights, please contact us using the information below.

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7. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Premier Veterinary Care Email: info.premierveterinary@gmail.com